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Careers with iHerb

Come Grow With Us!

Mission Statement: Providing the best overall value for natural products through "e-simplicity."


About iHerb Inc.

iHerb Inc.​ is a leading online retailer of nutritional supplement and wellness products (vitamins, minerals, herbs, botanicals, bath and beauty, pet care, sports nutrition and children's health).​ Via its e-Commerce website, iHerb.​com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries.​ iHerb carries trusted brands customers love around the world.​


iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.​ In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98%​ on-time shipping and a 99.​9%​ issue free orders.​


iHerb continues to differentiate itself by thinking above and beyond as an e-Commerce industry leader. From written quality assurances from top brands to employing eco-friendly initiatives—such as using carbon neutral shipments from UPS, and shipping materials developed from recycled newspaper purchased from charitable groups— iHerb leverages its commitment to the environment. While certification is not a requirement for distribution centers, iHerb secured its Good Manufacturing Practices certification for its largest distribution center by the internationally recognized public health and safety organization NSF International.


iHerb is committed to improving the health of its customers each and every day and differentiates the company with a very long history of charitable giving.  iHerb focuses its charitable efforts by changing and making a difference in the lives of children. Specifically, iHerb's charitable contributions have built schools, provided aid to orphanages and helped in famine and earthquake relief efforts.


In addition to competitive wages, iHerb provides employees with a comprehensive benefit package that includes insurance and retirement benefits.


At this time, iHerb does not offer any employer-sponsored work authorization.
All offers of employment are contingent upon the successful completion of a pre-employment drug and background screen.
iHerb Inc.​ participates in E-Verify.​ iHerb Inc.​ is an equal opportunity employer.

Insurance Benefits

iHerb employees enjoy insurance coverage that addresses key benefit areas:

  1. Health (we offer two HMO's and a POS)
  2. Dental (HMO & PPO)
  3. Vision
  4. Company paid Term Life Insurance policy ($50,000) with AD&D as a rider
  5. Voluntary Life (for employee, spouse and children)
  6. Accidental Death & Dismemberment (AD&D) rider on all Voluntary Life products
  7. Short and Long-Term Disability
  8. Flexible Spending Account (for covered dependent care and medical expenses)
  9. Colonial Supplemental Benefits

Presently iHerb pays 75% of the health, dental & vision insurance benefit cost for both the individual and their immediate family.  Employees become eligible for insurance benefits on the first of the month following their hire date. Insurance benefits and the amount of their coverage vary by location.


Retirement Benefits

iHerb offers two benefits to aid in supporting the retirement needs of its employees.

  1. Safe Harbor 401(k): Employees are eligible to participate first of the month following their hire date. iHerb matches 100% of the first 4% of the employee's contribution. All matching contributions are immediately 100% vested.
  2. Profit Sharing Plan: All employees are eligible for profit sharing after one-year of service with iHerb and vesting occurs over a six-year period. The profit sharing plan contributions are made at the discretion of the company.

Perks

To accommodate the needs of employees in our different locations, iHerb perks vary by location.  For example our California locations offer discounted tickets to Disneyland.  Other locations offer ride-share benefits for commuters and discounts at Weight Watchers.  Many locations offer discounts on movie tickets, car rentals and even services like mobile phone service discounts.


Regardless of your specific location, iHerb offers all employees the opportunity to save up to 25% on all purchases at iHerb.com. If you enjoy a healthy lifestyle, you should consider iHerb. iHerb offers a unique combination of workplace experiences, wages, benefits, and perks to keep you and your family happy and healthy.


Current Job Opening(s):


Customer Service Representative (Bilingual in English & one of the following languages: Chinese, Japanese or Korean) - Arcadia, CA

iHerb.com is seeking several web-savvy Customer Service Representatives who are bilingual in English & one of the following languages: Chinese, Japanese or Korean with e-Commerce experience handling customer inquires via email and chat in Arcadia, CA.

Overview: A Customer Service Representative for iHerb provides unparalleled assistance to our customers by responding to inquiries, concerns and/or requests about products and services we offer. Our customer base allows us to have a strong presence internationally that iHerb's representatives are respectively replying to in either English or our customer’s native language. An outstanding Bilingual CSR will always consider the customer first and make sure that all options for the customer are considered to offer the best service possible.

Summary of Duties: Deal directly with customers via email or chat and respond promptly to customer inquiries with the ability to follow up within a fast paced environment. Handle and resolve customer complaints while obtaining and evaluating all relevant information. Directs requests and unresolved issues to the proper department. Manage customers' accounts, record details of inquiries, comments and complaints and the action taken. Communicate and coordinate with internal departments.


Link to apply: https://home2.eease.adp.com/recruit/?id=12622492


IOS Developer (Contract to Hire) - Irvine, CA

Job Summary:

iHerb.com is seeking a talented iOS Developer to play a key role in the design and development of iHerb.com’s iOS applications. This is an opportunity to make a big impact and see your work used by millions of consumers. The ideal candidate will have a passion for making a positive difference and solving complex problems with a strong background in building best-in-class iOS applications.


Link to apply: https://home2.eease.adp.com/recruit/?id=12405612


Maintenance Technician - CA

Job Summary:
Under general supervision, the Maintenance Technician is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain production and facility equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives.


Link to apply: https://home2.eease.adp.com/recruit/?id=8245872


Sr. Human Resource Generalist- Irvine, CA

iHerb.com is seeking a Senior Human Resources Generalist that will serve as the primary point of contact for HR related issues for the Irvine IT division.

Job Summary:
This position provides strategic and tactical employee relations consultation and resolution to managers and employees including coaching, counseling, performance management, employee development, retention and adherence to company policies and procedures directly related to management or general business operations. This position will also manage HR duties relating to new hire orientation, recruiting, benefits, wellness, employee safety, leave of absence questions, training, employee related suggestions, recognition programs and events.


Link to apply: https://home2.eease.adp.com/recruit/?id=13200702


Sr. Information Security Engineer - Irvine, CA

Job Summary:

The Sr. Information Security Engineer will be responsible for implementation and administration of information security policies, practices, procedures, and technologies in order to ensure the protection of networks, systems, applications, facilities and data.


As an information security expert within the organization, this role will help to ensure compliance with all security policies and standards, as well as with industry regulations and laws. This role will also be responsible for day-to-day security operations such as monitoring, analyzing, improving and troubleshooting security systems as well as performing risk assessments on security systems, evaluation of security controls, development and monitoring of policies and standards, analyzing results and providing recommendations for enhancement/improvement.


Link to apply: https://home2.eease.adp.com/recruit/?id=12192102


Sr. MS SQL DBA - Irvine, CA

Job Summary:

We are currently seeking a Sr. MS SQL Database Administrator who will take responsibility for the installation, configuration, upgrade, administration, monitoring and maintenance of all the databases in our well-established, and growing e-commerce company.


Link to apply: https://home2.eease.adp.com/recruit/?id=12392622


Sr. Software Developer - Internal Automation - Irvine, CA

Job Summary:

We are currently seeking a Sr. Software Developer - Internal Automation with strong technical leadership experience, including the ability to effect change and motivate. Ability to work with lead engineers at a detailed technical level to design flexible, scalable, and secure systems. Possess good judgment in proactively identifying issues and recommending solutions to others and have the ability to clearly communicate concerns about code and collaborate with other developers and program managers to effectively solve software challenges.


Link to apply: https://home2.eease.adp.com/recruit/?id=12350892


Sr. Software Developer - Middle Tier - Irvine, CA

Job Summary:

We are currently seeking a Sr. Software Developer (Middle-Tier) who will be part of an agile development team, designing, building, and supporting applications with n-tier architecture for e-commerce applications based in our Irvine, CA office.


Technical Requirements:
3+years of experience with the Microsoft .NET platform that include C#, ASP.NET, WCF, and ADO.Net;
Proven success developing high quality code for database driven web interfaces, middle tier application layers, and dataflow components, in a project oriented environment;
SQL and Microsoft SQL Server experience;
Understanding and familiarity with 3-Tier Structure, WCF / .Net Remoting, Object Oriented Concepts / Inheritance / Interfaces / Static Classes, Managed Memory Architecture / .NET Garbage Collector, ADO.NET / Connection Pool / Data Reader, Parallel Programming / Thread-safe coding and cache management.


Link to apply: https://home2.eease.adp.com/recruit/?id=12192112


Windows Mobile Developer (Contract to Hire) - Irvine, CA

Job Summary:

iHerb.com is seeking a talented Windows Mobile Developer to play a key role in the design and development of the organizations Windows Mobile applications. This is an opportunity to make a big impact and see your work used by millions of consumers. The ideal candidate will have a passion for making a positive difference and solving complex problems with a strong background in building best-in-class Windows Mobile applications.


Link to apply: https://home2.eease.adp.com/recruit/?id=12452772

iHerb® is a registered trademark of iHerb, Inc. Trusted Brands. Healthy Rewards. and the iHerb.com Trusted Brands. Healthy Rewards. Logo are trademarks of iHerb, Inc.


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